They don’t even need to reach critical mass. The last place I was at was a shitshow held together by a handful of overachievers. At every level there were idiots making decisions and protecting friendly mouth-breathers. And when we would contact the Big Players in the industry, it was much the same on their end. It got to the point where I had to remind people that just because you’re calling Big Name Brand, the person you’re talking to is you. And they report to Dave (the know-nothing manager we all worked under). Nobody has a fucking clue. So cut the person on the other end of the line some slack.